There is a stark difference in the job of a hotel manager as each hotel property comes with its own sets of challenges. The are so many factors that contribute in the smooth running of a hotel or resort. Successful hotel managers play a central role in efficiently running the place.
Great customer experience cannot be built in a single day, but it can be started from day one. It is therefore important for all hotel managers from leading hotel management institutesneed to put their best foot forward. A manager needs to focus on several core aspects of hotel management which are taught at Shri Ram Institute of Hotel Management, Dehradun, the best hotel management institute in Uttarakhand. Often, the desired result is achieved by having a strong emphasis on the core hospitality manager duties.
Following are some of the duties that a good manager should focus on:
- Guest Experience and Customer Relations
All establishments in the hospitality industry should strongly focus on paying close attention to customer experiences. Most managers learn the right techniques to keep their guests happy, thereby turning them into repeat customers. Shri Ram Institute of Hotel Management, Dehradun offers a Bachelors in Hotel Management (BHM), a degree course that teaches all there is to know to successfully manage a hotel.
- Reputation Management and Branding
21st century is the age of technology, with most businesses having a virtual presence. For the hospitality industry, like most industries, it is a double edged sword. Online reviews have been gaining prominence where people give importance to other people’s experience at an establishment. Every single minute, new reviews are being written. A good manager will prioritize online reputation management and branding of their establishment. Tracking reviews and managing a hotel’s online presence fall under the purview of the manager.
- Be an Excellent Role Model
It is important to not just be a good manager, it is also important to be an excellent role model for the rest of your staff. It is the duty of the hotel manager to train and develop the rest of the staff. At Shri Ram Institute of Hotel Management, Dehradun, students are encouraged to develop leadership skills through the following two course - Diploma in Hotel Managementand Bachelors in Hotel Management. At Shri Ram Institute of Hotel Management, Dehradun, we hone the skills of students to bring out their natural leader who can later manage the hotels and resorts efficiently.
- Revenue and Budget Hotel Management
The changing economic conditions can adversely affect the hospitality industry. Managers should be able to strategise to drive high levels of occupancy by keeping a constant watch on economic trends. Some basic responsibilities of hotel operations manager are creating pricing strategies and competition analysis, tracking hotel revenues, managing budgets, optimising the revenue based on demand, overseeing the distribution strategy and managing daily operations, analysing channels, market segment reviews, reports and sales figures.
- Focus on the Latest Hotel Technologies
Customer demands always act as the driving force behind any business. Technology plays a key role in attracting guests and enhancing their stay at the hotel or resort. Hotel managers must therefore be aware of the latest technologies as hotels strive for an authentic experience. They can learn these while studying at Shri Ram Institute of Hotel Management, Dehradun, the best hotel management college in Uttarakhand.Number of courses offered are Degree course in BHM, Diploma in hm, Bartending abd Bakery.